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If I need help where do I go?

Should you have any questions, you can visit the Localizer Support Portal for help. You can access the support portal from you account at any time by selecting Help in the top right of your Localizer page and selecting Visit Support Portal on the pop-up menu.


The Support Portal includes the following categories:

  • Knowledgebase: Provides general information about the functions and features of the Localizer platform
  • FAQs: Addresses any frequently asked questions about Localizer, where you may find your answer quickly
  • Integrations: A list of guides that show how you may integrate Localizer with your CMS, for example, Shopify and WordPress
  • Advanced features: Guides and information to manage the more technical aspects of Localizer and website integration and optimisation.

You can also log a ticket with your query by clicking Submit Ticket and check on the status of this by clicking on My Tickets which will appear at the top of the screen, once you have submitted a ticket. 

If you'd prefer to speak to someone immediately, we provide 24-hour live chat support during weekdays. You can reach one of our representatives by clicking the button on the bottom right of the page, which will show Live chat is online when our reps are available.

For further information, you can always book in a free training session, by selecting it on the help menu (or by clicking here).

If you'd like to speak to one of our representatives, you can do so by calling any of our support numbers outlined below: